Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
clean
comfortable
additional dining costs
limited breakfast options
8.4/10
Great
Rooms
8.8
Location
9.4
Service
8.8
Dining
7.2
Guest reviews
8.4/10
based on 5 reviews
8.9
8.9/10 based on 1323 reviews
John
United Kingdom,
April
2024
9.0/10
My stay at the hotel exceeded my expectations. The room felt more like a suite, providing a wonderful place to relax after a busy day of sightseeing. The room was large, clean, nicely furnished, and very comfortable, blending in with the apartments in the same building. The service was exceptional, with the manager Hesham and the staff making me feel like family. The location was ideal, near the famous Katner shopping street and with easy access to public transport. The dining experience was great, offered at a nearby popular coffee spot at a reasonable price. Overall, a fantastic stay with some minor dining costs.
Rooms
9.0
The room was large, clean, nicely furnished, and very comfortable, more like a suite than a standard room.
Service
9.0
The staff, especially Hesham, Omar, Eva, and the rest, were exceptionally friendly and helpful throughout my stay.
Location
10.0
The hotel's location was excellent, very close to historic sites, the U-bahn, and within easy walking distance to the city center.
Dining
8.0
The dining experience was good, offering a buffet style meal at a nearby popular coffee spot at a reasonable price.
Facilities
9.0
The hotel's facilities were top-notch, providing everything I needed for a comfortable stay.
clean
additional dining costs
Edward
United States,
March
2024
9.0/10
I couldn't have asked for a better location! The hotel is right next to the Opera house and surrounded by great eateries. The rooms were spacious, and the staff was incredibly helpful and friendly. However, the only downside was the distance to the toilet from the main door, which could be a bit inconvenient, especially at night.
Rooms
9.0
The rooms were great, very spacious, and accommodated all four of us comfortably.
Service
8.0
The service was top-notch from the moment of arrival, with polite and welcoming staff always ready to assist. However, there could have been a bit more proactiveness in fulfilling requests.
Location
10.0
The location is superb, right by bus and subway stations, with excellent dining options within walking distance and major attractions nearby.
Dining
9.0
The dining experience was excellent, with friendly staff and a sophisticated coffee machine offering a variety of flavors for self-preparation.
Facilities
9.0
The facilities were well-equipped and served all our needs during the stay.
Susan
United States,
October
2023
8.2/10
I had a wonderful stay at the hotel. The rooms were incredibly comfortable and well-equipped, offering a quiet retreat despite the central location near the Ring and the Opera House. The service was top-notch with extremely friendly and helpful staff. The location was perfect for exploring the city on foot, though some areas may need updating. The dining experience was pleasant, albeit slightly overpriced. Overall, a great value for everything provided.
Rooms
9.0
The rooms were very spacious, eccentrically furnished like a flat, and impeccably clean with excellent facilities.
Service
9.0
The service was exceptional, with friendly and knowledgeable staff going above and beyond to assist guests.
Location
8.0
The hotel's location near the Opera House and close to the main attractions was ideal, though some areas may require updating.
Dining
7.0
The dining experience was pleasant, offering a good selection of food with friendly staff, but slightly overpriced in comparison to nearby options.
Facilities
8.0
The facilities met all needs, though minor updates could enhance the overall experience.
George
United Kingdom,
July
2023
8.0/10
My stay at the hotel was fantastic overall. The rooms were very spacious, extremely clean, and the small kitchenette had everything I might need. The service was top-notch, with staff being very helpful and accommodating. The location was perfect, right on the 'ring' in front of the opera house and close to all major sights. However, the dining experience was below par, with poor service from the restaurant staff. Despite this, I found the facilities to be great and value for money.
Rooms
9.0
The rooms were spacious, clean, and well-equipped with a small kitchenette.
Service
9.0
The staff, from the front desk to the chambermaids, were exceptionally helpful and friendly.
Location
10.0
The hotel's location was perfect, right on the 'ring' in front of the opera house, providing easy access to all major sights.
Dining
5.0
The dining experience was disappointing, with rude and inattentive restaurant staff.
Facilities
8.0
The hotel's facilities were great, making my stay comfortable and convenient.
Arthur
United States,
May
2023
8.2/10
The hotel offers a mix of charm and elegance with a spacious antique-decorated lobby. The rooms are marvelous from a design perspective, but some may find them old and dented compared to the lavish lobby. The service provided by staff members like Omar, Benjmen, and General Manager Mr Hisham is incredibly helpful, though some paid services may impact the overall value. The location couldn't be more central, making it a perfect choice for exploring downtown Vienna. The dining experience is delightful but might lack some variety for certain guests.
Rooms
8.0
The rooms are spacious and beautifully designed, with a marvelous bathroom.
Service
9.0
The staff, especially Omar and Benjmen, are fantastic and genuinely helpful in assisting with various needs.
Location
9.0
The hotel's central location is excellent, within walking distance of major tourist attractions and offering helpful staff at the front desk.
Dining
8.0
The dining experience is really nice, combining traditional Austrian dishes with some American options for variety.
Facilities
7.0
The hotel offers a range of convenient facilities for a comfortable stay.
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